The company manages several properties in different city districts. Every property is supplied with a PBX with 3 to 5 phones. Company management needs to ensure centralized monitoring of phone calls made by employees in every building. This requires remote access configuration for each property, the recordings are not readily available, and the overall user experience is poor.
All properties are connected to the online service at SpRecord.com. As soon as the call is finished, the recording is sent to the cloud via a secure SSL connection. CEO can monitor the situation in real time. Besides, a unified backup is created to be used in case recordings are lost in any of the properties.
A network of mini-hotels is spread over the city. Every reception has got its own analogue phone and a local call recording system. Executive office is situated at a remote location, the manager is frequently on the go. He needs to run quick tests on the quality of service of receptionists and to continually improve it. Working via remote clients is not suitable, while personal visit to every hotel is time-consuming.
The equipment in every hotel is connected to the SpRecrod.com service. Recorded calls can be listened to via a web browser of the mobile phone. A built-in speech recognition feature lets manager to quickly find relevant calls where employees could perform better.
A dental office needs to organize call reception and call recording in a new property, where no telephone line is available. Installing the new line or VoIP phones are not considered due to tough budget limits. At the same time the recordings should be available for distant monitoring.
An app is installed on the existing Android phone, then the app is synced with SpRecord.com. Recorded calls are instantly sent to the cloud, where they can be easily analyzed on a laptop or a tablet. The implementation cost was $0.